Customer Support Services
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Contact us today for all your support needs
At Hy-Flex, we partner with our clients to make sure every job is successful. When you need service, our Customer Support Services team is here to help! Contact us with your questions or review our resources below for more information.
About Your Technical Services Lead, Lowell Knott (LK)
LK has been with Hy-Flex Corporation for over 15 years and is very knowledgeable about the equipment. He has been involved with the technical services of the company since day one, with his direct hands on approach with the equipment he has been able to troubleshoot and fix issues for customers. He has been wrenching on things his whole life this includes his hobby of working on cars and repairing farm equipment.
He has seen it all when it comes to pumps in the field. Having gone to multiple job sites and been involved in many high profile jobs, he understands the challenges someone is going to face on the job site.
When you call into Hy-Flex and you get LK on the phone, you know your problem will be resolved. He takes the time and attention that every customer deserves to get to a resolution.
Frequently Asked Questions
This question comes up often, it differs from pump to pump. Please see this chart to determine what power you need:
|Patch Pump/Spray Buddy||115V||15 full load amps|
|RS24E||208-240V||20 full load amps|
|HZ30E||208-240V||30 full load amps|
|321E 7.5HP Single Phase||208-240V||38 full load amps|
|321E Standard||208-240V 3 phase||39 full load amps|
|321E High Pressure||208-240V 3 phase||39 full load amps|
Please call us for pigtail and cord sizes.
-high voltage units by request only
The stator tube change out is a very simple process, but it does have a few tricks to it. Please reference this video we made on how to change one out.
If your pump has lost pumping pressure than you will have some worn components. This will either be the stator tube, rotor, or both needing to be replaced.
You can check the pump pressure with a gauge and it needs to read at least 100 psi in order to push the sponge ball.
There will be an obstruction in the lower intake manifold of the pump. This is due to clumpy material, foreign objects, or dry material. You would need to remove the lower manifold and clear the obstructions. See this video on how to remove the manifold.